Regional IT Field Technician: Onsite & Remote Support

the20

Philadelphia (Philadelphia County)

On-site

USD 58,000 - 65,000

Full time

3 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA options

401(k) match

Certification reimbursement

Career advancement

Culture of excellence

Job summary

The 20 LLC is seeking a Regional Service Technician to support the Philadelphia-area client base with hands-on hardware repair, software installation, and network troubleshooting. You will diagnose and resolve issues across workstations, mobile devices, OS, and basic servers, delivering onsite and remote support.

The role emphasizes strong communication, documentation, and adherence to SOPs while traveling within the Philadelphia Metro Region.

Qualifications

Practical experience with hardware assembly, disassembly, maintenance, and repair.
Strong knowledge of Windows OS installation, recovery, setup, and updates and major software suites (e.g., Microsoft Office).
Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
Ability to identify and diagnose failed hardware components.
Valid Driver’s License.

Responsibilities

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
Provide customer support onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
Prioritize and resolve tickets by following SOPs and KB articles, meeting or exceeding KPI goals.
Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
Perform complete hardware repair, maintenance, and security tasks—from cleaning and component replacement to in-depth diagnostics.
Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
Back up data and perform system restores as needed to maintain functionality.
Test solutions for accuracy, document work, and provide recommendations for ongoing system health.