Regional IT Field Technician – Onsite & Remote Support

the20; Concord (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Certification reimbursement

Career growth

Job summary

The 20 LLC is seeking a Regional Service Technician to support workstations, networks, and servers in the Charlotte, NC area. You will diagnose and resolve issues onsite and remotely, perform hardware repairs, and maintain security and software configurations.

The role requires strong communication and hands-on technical skills for a fast-paced MSP environment. Responsibilities include following SOPs, documenting interactions, and ensuring proactive support for clients across multiple

Qualifications

• Experience with hardware assembly, disassembly, maintenance and repair.
• Strong knowledge of Windows OS, MS Office.
• Familiarity with antivirus, security and firewall technologies.
• Working knowledge of business networking including AD, Group Policy, file sharing, server apps.
• Solid troubleshooting across OS, hardware and network issues, including malware removal.
• Ability to identify and diagnose failed hardware components.
• Valid Driver’s License.

Responsibilities

• Identify, analyze, and resolve issues involving workstations, devices, OS, software, hardware and entry-level server support.
• Provide on-site and remote customer support with documentation and follow-up.
• Prioritize tickets following SOPs and KB articles to meet KPI goals.
• Troubleshoot desktop issues, VPN connectivity, server basics, and line-of-business apps.
• Perform hardware repair, maintenance, and security tasks.
• Install, configure, and update operating systems, antivirus, and office suites.
• Back up data and perform restores as needed to maintain functionality.
• Test solutions for accuracy and document work; recommend improvements for system health.

Skills

Windows OS

Office Suite

Antivirus/Security

Networking concepts

Active Directory

Group Policy

Troubleshooting

Hardware repair

VPN basics

Driver's license

Education

A+/Net+/Sec+

Job description

The 20 LLC is seeking a Regional Service Technician to support workstations, networks, and servers in the Charlotte, NC area. You will diagnose and resolve issues onsite and remotely, perform hardware repairs, and maintain security and software configurations.

The role requires strong communication and hands-on technical skills for a fast-paced MSP environment. Responsibilities include following SOPs, documenting interactions, and ensuring proactive support for clients across multiple