Regional IT Field Technician - Onsite & Remote Support

The 20 MSP

Charlotte (NC)

On-site

USD 52,000 - 68,000

Full time

2 days ago

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Benefits offered by this job

401(k) match

Certification reimbursement

Advancement opportunities

Job summary

The 20 LLC in Charlotte, NC is seeking a Regional Service Technician to diagnose and resolve issues across workstations, networks, and basic server functions, onsite at client sites and remotely when needed.

The ideal candidate has hands-on hardware experience, knowledge of Windows OS, AD/Exchange, and security tools; certifications such as A+/Net+/Sec+ are preferred, with opportunities for growth and competitive benefits.

Qualifications

Practical experience with hardware assembly, disassembly, maintenance, and repair.
Strong knowledge of Windows OS and major software suites (e.g., Microsoft Office).
Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
Networking knowledge: Active Directory, Group Policy, file sharing, and server apps.
Solid troubleshooting across OS, hardware, and network; malware/virus removal.
Ability to identify and diagnose failed hardware components.
Valid Driver’s License.

Responsibilities

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
Provide customer support onsite and remotely using connection software, with thorough documentation and follow-up for every interaction.
Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
Perform complete hardware repair, maintenance, and security tasks - from cleaning and component replacement to in-depth diagnostics.
Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
Back up data and perform system restores as needed to maintain functionality.
Test solutions for accuracy, document work, and provide recommendations for ongoing system health.