Regional IT Field Technician - Onsite & Remote Support

The 20 MSP; Danville (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) match

Certification reimbursement

Advancement opportunities

Job summary

The 20 LLC is seeking a Regional Service Technician in Danville, IL. You will diagnose and repair issues across workstations, software, networking, and basic servers onsite and remotely. The role blends bench tech tasks with field support to keep client environments healthy.

Qualified candidates have Windows OS proficiency, AD experience, and strong troubleshooting skills. Travel to local client sites is required, with a focus on reliability and proactive service.

Qualifications

• 2+ years of hands-on IT support experience.
• Strong knowledge of Windows OS installation, recovery, and updates.
• Familiarity with antivirus, security, and firewall fundamentals.

Responsibilities

• Diagnose and resolve issues for workstations, devices, and basic servers onsite or remotely.
• Document interactions and follow SOPs to meet KPI goals.
• Install, configure, and maintain software and security tools.
• Back up data and perform system restores as needed.

Skills

Windows OS

Active Directory

Networking basics

Troubleshooting

Onsite/Remote support

Hardware repair

Education

A+ certification

Net+ certification

Sec+ certification

Tools

Remote support tools

Office 365

Job description

The 20 LLC is seeking a Regional Service Technician in Danville, IL. You will diagnose and repair issues across workstations, software, networking, and basic servers onsite and remotely. The role blends bench tech tasks with field support to keep client environments healthy.

Qualified candidates have Windows OS proficiency, AD experience, and strong troubleshooting skills. Travel to local client sites is required, with a focus on reliability and proactive service.