Regional IT Field Technician - Onsite & Remote Support

The 20 MSP; Bozeman (MT); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Certification reimbursement

Advancement opportunities

Growth culture

Job summary

The 20 LLC is seeking a Regional Service Technician to diagnose and resolve issues across workstations, networks, and servers in Bozeman, MT, with occasional travel to nearby towns. You will work both onsite and remotely, following SOPs to meet KPI goals.

Ideal candidates have hardware repair skills, Windows expertise, and AD/GP experience, plus certifications like A+/Net+/Sec+ are preferred. A driver’s license and willingness to travel are required.

Qualifications

• Practical experience with hardware assembly, disassembly, maintenance, and repair.
• Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office).
• Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
• Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
• Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
• Ability to identify and diagnose failed hardware components.
• Valid Driver’s License.

Responsibilities

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
• Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
• Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
• Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
• Perform complete hardware repair, maintenance, and security tasks—from cleaning and component replacement to in-depth diagnostics.
• Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
• Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
• Back up data and perform system restores as needed to maintain functionality.
• Test solutions for accuracy, document work, and provide recommendations for ongoing system health.

Skills

Hardware repair

Windows OS

Office suite

Security/firewall

Networking basics

Active Directory

Group Policy

Malware removal

Driver's License

Education

A+, Net+, Sec+ certifications

Experience with modern OS

Job description

The 20 LLC is seeking a Regional Service Technician to diagnose and resolve issues across workstations, networks, and servers in Bozeman, MT, with occasional travel to nearby towns. You will work both onsite and remotely, following SOPs to meet KPI goals.

Ideal candidates have hardware repair skills, Windows expertise, and AD/GP experience, plus certifications like A+/Net+/Sec+ are preferred. A driver’s license and willingness to travel are required.