Regional IT Field Tech (Tier 2) — Onsite & Travel

Welch Packaging; Glasgow (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Welch Packaging is seeking an IT Support Specialist (Tier 2) to provide advanced technical support on-site at regional facilities, including Glasgow, KY and nearby locations. The role involves resolving escalated issues, deploying devices, and maintaining documentation.

The ideal candidate will have advanced desktop/hardware experience, Active Directory and Microsoft 365 administration skills, SIP-based phone system knowledge, and willingness to travel regionally to sites.

Qualifications

• Advanced desktop and hardware support experience.
• Active Directory administration.
• Microsoft 365 administration.
• SIP-based phone system support.
• Device imaging and deployment experience.
• Ability to travel to regional sites.
• Low-voltage cabling experience.

Responsibilities

• Resolve escalated Tier 2 tickets involving complex hardware, software, or network issues.
• Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Provide on-site support to assigned regional facilities.
• Install and maintain workstations, printers, scanners, phones, and peripherals.
• Perform minor low-voltage cabling and patching tasks.
• Support SIP-based phone systems.
• Image and deploy devices.
• Maintain documentation for site configurations and assets.
• Participate in after-hours and on-call rotation as needed.
• Travel to remote sites within the assigned region (including after hours as needed).
• Periodic visits to sites for health checks.

Skills

Active Directory

Microsoft 365

SIP phones

Device imaging

Travel readiness

Low-voltage cabling

Education

High School Diploma

Job description

Welch Packaging is seeking an IT Support Specialist (Tier 2) to provide advanced technical support on-site at regional facilities, including Glasgow, KY and nearby locations. The role involves resolving escalated issues, deploying devices, and maintaining documentation.

The ideal candidate will have advanced desktop/hardware experience, Active Directory and Microsoft 365 administration skills, SIP-based phone system knowledge, and willingness to travel regionally to sites.