Onsite Tier II IT Support Technician – Mac/Windows Expert

Theoris; Elkhart (IN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Vision insurance

Flexible spending accounts

Life insurance

Job summary

Theoris services is assisting our client by finding a experienced, full-time Tier II IT Support Technician to join a growing team. This position requires the ability to effectively multitask and handle multiple projects at any time.

As a Tier II IT Support Technician you will employ a ‘customer first’ focus providing professional and friendly support to end users. Onsite role in Elkhart, IN with local travel 25%+; you will install, configure, and troubleshoot end-user devices, manage licenses,

Qualifications

• 3-5 years of IT experience preferred or a degree in Information Technology.
• 2 years of experience in a help desk environment.
• Ability to troubleshoot, repair and upgrade PC software and hardware.
• Prior experience with PC to PC migrations and legacy systems (Windows XP/7/8).
• Experience with Microsoft 365 administration preferred.
• Proficient with iOS, Windows, MAC, and Android devices.
• Excellent written and oral communication skills.
• Highly organized and detail oriented.
• Customer-first approach and ability to handle overtime if needed.

Responsibilities

• Install/configure/image operating systems and applications for MAC and Windows.
• Perform setup and troubleshooting of end user equipment.
• Install pre-configured networking hardware.
• Provide third tier desktop support to end users including hardware, software, printing, and applications.
• Respond to customer inquiries and issues via phone, email, and chat; follow up to ensure timely resolution.
• Provide training and additional support for end users.
• Manage hardware including inventory, costs, and asset management.
• Manage software licenses (Adobe, Scalefusion).
• Maintain relationships with Service Desk vendors.
• Monitor ticket intake of Deskside Support and prioritize work.
• Assist Deskside Support as needed.
• Other duties as assigned.

Skills

3-5 years IT experience

Microsoft 365 administration

IOS/Windows/MAC/Android devices

Customer service / communication

English proficient; Spanish desired

Education

Degree in Information Technology or related field

Tools

Adobe licenses management

Scalefusion

Microsoft 365

Job description

Theoris services is assisting our client by finding a experienced, full-time Tier II IT Support Technician to join a growing team. This position requires the ability to effectively multitask and handle multiple projects at any time.

As a Tier II IT Support Technician you will employ a ‘customer first’ focus providing professional and friendly support to end users. Onsite role in Elkhart, IN with local travel 25%+; you will install, configure, and troubleshoot end-user devices, manage licenses,