On-Site IT Field Technician — Regional Support Pro

Morgan & Morgan, P.A.; Lexington (KY); On-site; USD 52,000 - 68,000; Full time

Job summary

Morgan & Morgan, P.A. is seeking an IT Field Services Technician to deliver on-site and remote support across the firm’s locations. You will install, configure, and maintain IT hardware and spaces while traveling within the region.

This role requires a vehicle for constant insured operation and in‑office work in Lexington, KY. The ideal candidate has 2+ years in IT service, familiarity with Office 365, Active Directory, and ticketing systems, and the ability to escalate complex issues.

Qualifications

• 2+ years in IT Service Desk or Field Services.
• Experience with Office 365 and Active Directory.
• Basic networking understanding.
• Experience with Freshservice, Salesforce, and Microsoft 365.
• Strong communication and problem-solving skills.
• Ability to prioritize incidents and requests.

Responsibilities

• Provide friendly, professional on-site support to users in their assigned region(s).
• Create, monitor, track, schedule, update, and close tickets within SLA.
• Act as a Tier 3 level agent responding to and resolving tickets escalated from the Service Delivery teams.
• Proactive support of IT related projects, including coordination of all local technology solutions as the SME and the IT point of contact.
• Collaborate with vendors to resolve issues as necessary.
• Maintain, organize, and order stock of IT hardware within their region.
• Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow.
• Ensure proper cable management and organization of IT‑managed spaces, including conference rooms, printer stations, and IT storage areas.
• Regularly inspect and maintain the physical appearance of IT workspaces to ensure a neat, professional, and secure environment.
• Implement and enforce best practices for IT equipment storage, labeling, and organization.
• Ensure IT closets and storage areas are well‑kept, accessible, and securely managed.
• Travel within the assigned region and to other firm locations as needed to provide on‑site support.
• Act as smart hands on‑site for other IT towers and initiatives, assisting with deployments, troubleshooting, and implementations.

Skills

IT Service Desk

On-site Support

Remote Support

Office 365

Active Directory

Troubleshooting

Communication

Ticketing Systems

Tools

Freshservice

Salesforce

Microsoft Office 365

Job description

Morgan & Morgan, P.A. is seeking an IT Field Services Technician to deliver on-site and remote support across the firm’s locations. You will install, configure, and maintain IT hardware and spaces while traveling within the region.

This role requires a vehicle for constant insured operation and in‑office work in Lexington, KY. The ideal candidate has 2+ years in IT service, familiarity with Office 365, Active Directory, and ticketing systems, and the ability to escalate complex issues.