Regional IT Field Technician – On-Site Support

Portlandchristian; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Portlandchristian is seeking a Regional Field Technician to join our Field Services Team, delivering on-site technical support, installations, and customer training across the Louisville, KY region and beyond.

You will troubleshoot hardware and software, manage installations, maintain service documentation, and travel as needed. The role requires 2–5 years IT field support experience, a strong customer focus, and the ability to work independently while supporting a team.

Qualifications

• Associate’s degree in IT or a related field is required or equivalent work experience.
• 2–5 years of hands-on IT field support experience preferred.
• A+ or similar technical certifications are preferred.
• Proficiency with Microsoft Office and basic networking troubleshooting is expected.
• Must have a valid driver’s license and willingness to travel within the region.
• Physical ability to lift up to 50 lbs and perform hands-on technical work.

Responsibilities

• Deliver on-site, prompt, professional support to restore customer equipment functionality.
• Perform overnight system installations and conversions for a variety of technology products nationwide.
• Train customers on new equipment to ensure full understanding and effective use.
• Maintain vehicle inventory and ensure tools/equipment are in good condition.
• Accurately complete service orders, inventories, and customer sign-offs.
• Participate in on-call rotations and travel as needed to support service coverage.
• Represent the company with outstanding customer service and brand standards.

Skills

IT field support

Customer service

Communication

Time management

Travel readiness

Education

Associate’s degree in IT or related field

A+ or similar certifications

Tools

Microsoft Office

Networking concepts

Valid driver's license

Job description

Portlandchristian is seeking a Regional Field Technician to join our Field Services Team, delivering on-site technical support, installations, and customer training across the Louisville, KY region and beyond.

You will troubleshoot hardware and software, manage installations, maintain service documentation, and travel as needed. The role requires 2–5 years IT field support experience, a strong customer focus, and the ability to work independently while supporting a team.