Regional Inside Sales Lead - Experiential Campaigns

Mosaic North America; Novi (MI); Hybrid; USD 52,000 - 64,000; Full time

Job summary

Mosaic Sales Solutions US Operating Co, LLC is seeking a detail-oriented Inside Sales Team Lead to manage the CORE Inside Sales team and ensure customer satisfaction processes are followed weekly. You will act as the primary liaison for the Client team on project-based work and oversee the Satisfaction call process using the CORE CRM system and Excel.

The role emphasizes leadership, travel, and hands-on management of activation campaigns, with responsibilities spanning daily operations, KPI

Qualifications

• Background in roles like Team Lead, Field Manager, or Event Manager in experiential marketing.
• 3–4 years of experience in retail activation or equivalent.
• Ability to mentor teams and communicate with staff and the public.
• Frequent travel within the designated region to support the team.
• Resourceful in handling logistical or staffing challenges quickly.
• Genuine enthusiasm for creating positive brand experiences.
• Experience in reporting and analyzing in-field metrics.
• Some sales experience is required.
• Regular access to a vehicle.

Responsibilities

• Serve as the primary contact for Brand Ambassadors in the region and attend regular team meetings.
• Oversee day-to-day operations to ensure flawless execution and proper setup at activation sites.
• Build team morale and guide professional growth among Brand Ambassadors.
• Lead consumer interactions to deliver educational brand messages and positive experiences.
• Meet with on-site contacts to discuss campaign presence and feedback.
• Transport assets to activation sites and assist with site setup.
• Resolve logistical challenges and manage staffing changes for campaign continuity.
• Perform administrative tasks like reviewing weekly schedules and timesheets.
• Monitor KPIs for consumer engagement and educational reach; report regional performance.
• Collect qualitative feedback and photos from field for senior management.
• Travel regularly to activation sites to lead and support the team.
• Utilize Google Workspace tools to stay organized and communicate effectively.

Skills

Team leadership

Mentoring

Communication

Travel readiness

Operational coordination

Sales experience

Analytics/reporting

Vehicle access

Job description

Mosaic Sales Solutions US Operating Co, LLC is seeking a detail-oriented Inside Sales Team Lead to manage the CORE Inside Sales team and ensure customer satisfaction processes are followed weekly. You will act as the primary liaison for the Client team on project-based work and oversee the Satisfaction call process using the CORE CRM system and Excel.

The role emphasizes leadership, travel, and hands-on management of activation campaigns, with responsibilities spanning daily operations, KPI