Team Lead Inside Sales

Mosaic North America; Grapevine (TX); Hybrid; USD 51,000 - 62,000; Full time

Benefits offered by this job

Hybrid work

Brand exposure

Growth opportunities

Collaborative culture

Job summary

Mosaic Sales Solutions US Operating Co, LLC is seeking a capable leader to manage the CORE Inside Sales team, ensuring customer satisfaction processes are followed and projects are executed. You will be the main liaison for the Client team on project work, and oversee the satisfaction call process via CORE CRM (CIRI) and other project tools.

The role requires guiding Brand Ambassadors, coordinating activation site setup, and maintaining flawless execution across campaigns.

Qualifications

• 3–4 years of experience in retail activation or related field.
• Ability to mentor and build a team and communicate with the public.
• Willingness to travel frequently within the region.
• Must have regular access to a vehicle.

Responsibilities

• Serve as primary contact for Brand Ambassadors and regional team.
• Oversee day‑to‑day operations and ensure materials and sites are prepared.
• Build team morale and recognize achievements.
• Lead on delivering engaging consumer interactions and brand messaging.
• Coordinate campaign presence and provide feedback to leadership.
• Handle logistics, staffing changes, and site setup as needed.
• Review schedules and timesheets; monitor KPIs for engagement and education.
• Collect field insights and photos for senior management.

Skills

Team leadership

Field management

Event management

Communication

Sales experience

Travel readiness

Vehicle access

Google Workspace

Tools

Google Workspace

Job description

Manage the CORE Inside Sales team. Manage the team to be accountable to the Customer Satisfaction process each week as well as execution of assigned project work. Be the primary contact for the Client team to collaborate on project-based work. Manage all aspects of the Satisfaction call process through CIRI (CORE CRM system) or through specific tools as identified by project (Excel).

What you’ll do

• Act as the primary and most accessible contact for all Brand Ambassadors within your assigned region. This includes attending regular team meetings and one‑on‑one check‑ins to provide guidance or address concerns
• Oversee all day‑to‑day operational details to guarantee flawless execution. This involves confirming BAs punctuality, ensuring they are fully equipped with all necessary materials and verifying that activation sites are set up correctly
• Building team morale, celebrating individual and group achievements, and encouraging professional growth among your Brand Ambassadors
• Actively participate in consumer interactions to set the standard for excellence. Demonstrate best practices for initiating educational conversations, conveying brand messages clearly and effectively, and creating a positive, memorable experience for the consumers
• Meeting with on‑site contact as needed to discuss campaign presence, adjustments or feedback
• Transportating necessary assets to activation site and support with setup as required
• Swiftly resolving logistical challenges, managing last‑minute staffing changes, and handling any unexpected situational problems to ensure the campaign runs smoothly
• Essential administrative functions i.e. review weekly schedules, verifying timesheets
• Monitor and track key performance indicators (KPIs) focused on consumer engagement, quality of interactions, and educational reach while
• Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to the management team
• Gather qualitative feedback, consumer insights and photos from the field to share with the senior management
• Travel regularly and extensively to various activation sites to work alongside your team
• Use Google Workspace tools (Docs, Drive, Slides, Sheets, Meet) to stay organized and communicate clearly

What you bring

• Background in roles like Team Lead, Field Manager, or Event Manager, especially within experiential marketing.
• 3 to 4 years of experience in retail activation environment with a proven track record for success
• Natural leader who can mentor, build a team, and communicate effectively with both their team and the public.
• Willingness to Travel - this role requires frequent travel within the designated region to support the team on‑site.
• Must be resourceful and able to handle logistical or staffing challenges quickly and effectively.
• A genuine enthusiasm for interacting with people and creating positive brand experiences is essential.
• Experience in reporting and analyzing infield metric’s
• Some sales experience required
• Regular access to a vehicle required

Why you’ll love it here

• Flexible, hybrid work environment
• Work with top‑tier brands and inspiring teammates
• Space to grow, learn, and lead
• A supportive, creative culture where your ideas matter

About Us

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Marketing

Salary Range: $56160.00 - $56160.00

Company: Mosaic Sales Solutions US Operating Co, LLC

Req ID: 42082