Regional Field Tech & Warranty Liaison

Atlas Copco Group; West Springfield (MA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Excellent compensation package

Flexible benefits plan

401(k) retirement plan

Paid time off

Life & Disability insurance

Job summary

Atlas Copco Group is seeking a Technical & Warranty Administration Support person in a hybrid role based in West Springfield, MA. You will support regional CTS operations, coordinate field service responses, review claims at prokura level, and drive continuous improvement across the service organization.

Ideal candidates have 3–5 years in technical field service for air compressors, a mechanical engineering background, strong communication, and proficiency in MS Office.

Qualifications

• Requires 3–5 years of technical field service experience with air compressors.
• Four-year degree in mechanical engineering or related, or 10+ years of related experience.

Responsibilities

• Review new products from a field/aftermarket perspective to determine service feasibility and required resources.
• Assist Service Managers in technician development and local training initiatives.
• Liaise with Technical Support Competency Group to resolve service issues.
• Provide warranty administration support including review/approval of claims at prokura level and RMA tracking.
• Provide technical support to end users and direct customers to Field Service interventions.
• Lead special projects as assigned by Regional Operations Manager or VP/GM.
• Perform duties per Atlas Copco standards and communicate with stakeholders to get the job done.

Skills

Self-directed work

Organizational skills

Interpersonal skills

Verbal and written communication

Business analysis

MS Word

MS Excel

Travel readiness

Valid driver’s license

Education

Bachelor’s degree in mechanical engineering or related

Tools

MS Office

Job description

Atlas Copco Group is seeking a Technical & Warranty Administration Support person in a hybrid role based in West Springfield, MA. You will support regional CTS operations, coordinate field service responses, review claims at prokura level, and drive continuous improvement across the service organization.

Ideal candidates have 3–5 years in technical field service for air compressors, a mechanical engineering background, strong communication, and proficiency in MS Office.