Regional Field Support & Warranty Liaison

Atlas Copco Airpower N.V.; Phoenix (AZ); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k) retirement plan

Life insurance

Disability insurance

Paid time off

Job summary

Atlas Copco Airpower N.V. is seeking a Technical & Warranty administration support professional to assist Regional CTS Operations and Management. The role is hybrid, with responsibilities spanning service feasibility, training initiatives, warranty claims, and field interventions.

You will collaborate with the Regional Operations team, support field service, and drive special projects. The ideal candidate has 3–5 years in technical field service, a four-year engineering degree or equivalent

Qualifications

• Bachelor's degree in mechanical engineering or related field, or equivalent experience.
• 3–5 years of technical field service experience with air compressors.
• Strong mechanical and electrical skills, and ability to read wiring diagrams.

Responsibilities

• Review new products from field/aftermarket perspective to determine service feasibility and required resources.
• Assist Service Managers in technician development and training initiatives.
• Liaise with the Technical Support Competency Group to resolve service issues.
• Warranty administration support including claim review and RMA tracking.
• Provide technical support to end users and direct Field Service interventions as needed.
• Perform other duties as assigned.

Skills

Self-directed

Strong communication

Organizational skills

Education

Bachelor's degree in mechanical engineering or related field

Tools

Microsoft Office

Job description

Atlas Copco Airpower N.V. is seeking a Technical & Warranty administration support professional to assist Regional CTS Operations and Management. The role is hybrid, with responsibilities spanning service feasibility, training initiatives, warranty claims, and field interventions.

You will collaborate with the Regional Operations team, support field service, and drive special projects. The ideal candidate has 3–5 years in technical field service, a four-year engineering degree or equivalent