Field Technical Support & Warranty Liaison

Atlas Copco Group; Houston (TX); Hybrid; USD 82,000 - 100,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Life & Disability insurance

Job summary

Atlas Copco in Houston is seeking a Technical & Warranty Administration Support professional to assist Regional CTS Operations and Management Team. You will collaborate with field service operations to resolve complex service issues and coordinate special projects related to customer support and Operations.

The role requires 3–5 years of technical field service experience with air compressors, a four-year engineering degree or equivalent experience, and strong mechanical/electrical skills.

Qualifications

• 3-5 years of technical field service experience maintaining and repairing air compressors.
• Minimum of four year degree in mechanical engineering or related, or equivalent experience (e.g. 10+ years).
• Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.

Responsibilities

• Review new products and product information from a field/aftermarket perspective to determine service feasibility and required aftermarket resources and/or services.
• Assist Service Managers in development of technicians to insure growth of technician knowledge including local training initiatives, monitoring formal training programs and making recommendations for continuous improvement of Direct technician work force.
• Liaise with the Technical Support Competency Group to expedite the timely and appropriate resolution of service issues that require special attention within the region.
• Warranty administration support for Direct Operations including review/approval of claims at the Service Manager prokura level and RMA tracking of warranty returns.
• Provide Technical Support for end users in a safe manner and direct the customer toward a Field Service intervention as appropriate.
• Special projects as assigned by the Regional Operations Manager or VP/GM.
• Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

Skills

Self-directed

Organizational skills

Interpersonal skills

Verbal and written communication

Business analysis

Microsoft Office (Word & Excel)

Travel required

Education

Bachelor's degree in mechanical engineering

Tools

Microsoft Office

Job description

Atlas Copco in Houston is seeking a Technical & Warranty Administration Support professional to assist Regional CTS Operations and Management Team. You will collaborate with field service operations to resolve complex service issues and coordinate special projects related to customer support and Operations.

The role requires 3–5 years of technical field service experience with air compressors, a four-year engineering degree or equivalent experience, and strong mechanical/electrical skills.