Regional Technical Support & Warranty Liaison (Hybrid)

Atlas Copco Compressors LLC -North America Customer Center; West Springfield (MA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life & Disability insurance

401(k) retirement plan

Job summary

Atlas Copco Compressors LLC -North America Customer Center in West Springfield, MA is seeking a technically skilled professional for a hybrid role. You will provide technical and warranty administration support to regional CTS operations, resolving complex service issues and coordinating special projects with the management team.

You should have 3-5 years of field service experience on air compressors, a mechanical engineering background, strong electrical and communication skills, and the

Qualifications

• Must be self-directed and have excellent organizational, interpersonal, and verbal and written communication skills.
• Must have proven business analysis skills. Must be proficient in Microsoft Office, including Word and Excel. Travel required.
• Must have a valid driver's license.

Responsibilities

• Review new products from a field/aftermarket perspective to determine service feasibility and required aftermarket resources and/or services.
• Assist Service Managers in development of technicians to insure growth of technician knowledge including local training initiatives, monitoring formal training programs and making recommendations for continuous improvement of Direct technician work force.
• Liaise with the Technical Support Competency Group to expedite the timely and appropriate resolution of service issues that require special attention within the region.
• Warranty administration support for Direct Operations including review/approval of claims at the Service Manager prokura level and RMA tracking of warranty returns.
• Provide Technical Support for end users in a safe manner and direct the customer toward a Field Service intervention as appropriate.
• Special projects as assigned by the Regional Operations Manager or VP/GM.
• Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

Skills

Field service experience

Mechanical skills

Electrical skills

Communication skills

Education

Engineering degree or equivalent experience

Bachelor's degree in mechanical engineering

Tools

Microsoft Office (Word, Excel)

Wiring diagrams interpretation

Job description

Atlas Copco Compressors LLC -North America Customer Center in West Springfield, MA is seeking a technically skilled professional for a hybrid role. You will provide technical and warranty administration support to regional CTS operations, resolving complex service issues and coordinating special projects with the management team.

You should have 3-5 years of field service experience on air compressors, a mechanical engineering background, strong electrical and communication skills, and the