Hybrid Regional Tech Support & Warranty Liaison

Atlas Copco Compressors LLC -North America Customer Center; Houston (TX); Hybrid; USD 82,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan

Life & Disability insurance

Job summary

Atlas Copco Compressors LLC -North America Customer Center in Houston, TX seeks a technical field service professional to provide warranty and technical support to regional CTS Operations and management. The role coordinates with field service operations to resolve complex service issues and drives special regional projects.

The ideal candidate has 3–5 years of field service experience on air compressors, a four-year mechanical engineering degree (or equivalent), strong mechanical/electrical

Qualifications

• 3–5 years of technical field service experience maintaining and repairing air compressors.
• Minimum four-year degree in mechanical engineering or related, or equivalent experience (e.g. 10+ years).
• Strong mechanical and electrical skills; ability to read wiring diagrams and relay logic.
• Willingness to travel 10–15%.

Responsibilities

• Review new products for service feasibility and required aftermarket resources.
• Assist Service Managers in development of technicians and local training initiatives.
• Liaise with the Technical Support Competency Group to expedite resolution of service issues.
• Warranty administration support for Direct Operations including review/approval of claims and RMA tracking.
• Provide Technical Support for end users and direct Field Service intervention as appropriate.
• Lead special projects assigned by Regional Operations Manager or VP/GM.
• Maintain communications with stakeholders to get the job done and meet customer expectations.
• Perform other duties as assigned.

Skills

Self-directed

Organizational skills

Interpersonal skills

Verbal and written communication

Business analysis

Education

Bachelors in Mechanical Engineering

Tools

Microsoft Office

Job description

Atlas Copco Compressors LLC -North America Customer Center in Houston, TX seeks a technical field service professional to provide warranty and technical support to regional CTS Operations and management. The role coordinates with field service operations to resolve complex service issues and drives special regional projects.

The ideal candidate has 3–5 years of field service experience on air compressors, a four-year mechanical engineering degree (or equivalent), strong mechanical/electrical