Hybrid Regional Technical Support Liaison

Atlas Copco Group; Phoenix (AZ); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Life & Disability insurance

Flexible benefits plan

Job summary

Atlas Copco Group seeks a technically skilled professional to provide warranty and technical administration support to regional operations. You will work with field service teams to resolve complex issues and coordinate special projects while maintaining Atlas Copco standards.

The role requires 3–5 years in field service for compressors, a mechanical engineering background, and strong problem-solving abilities. Travel is expected; hybrid work model offered.

Qualifications

• Three to five years of technical field service experience maintaining and repairing air compressors.
• Strong mechanical and electrical skills and ability to read wiring diagrams/relay logic.
• Excellent organization, interpersonal, and written communication skills. Travel required.

Responsibilities

• Provide Technical & Warranty administration support to Regional CTS Operations and Management Team.
• Coordinate with field service operations to resolve special service issues and projects.
• Liaise with Technical Support Competency Group to expedite resolution of issues.
• Warranty administration support including review/approval of claims and RMA tracking.
• Provide technical support to end users and direct customers to Field Service intervention when needed.
• Perform other duties as assigned, aligned with Atlas Copco standards.

Skills

Technical field service

Mechanical skills

Electrical skills

Communication skills

Education

Bachelor's degree in Mechanical Engineering

Tools

Microsoft Word

Microsoft Excel

Job description

Atlas Copco Group seeks a technically skilled professional to provide warranty and technical administration support to regional operations. You will work with field service teams to resolve complex issues and coordinate special projects while maintaining Atlas Copco standards.

The role requires 3–5 years in field service for compressors, a mechanical engineering background, and strong problem-solving abilities. Travel is expected; hybrid work model offered.