Regional Field Service Technician - On Site

Canon U.S.A., Inc.; Carmel (IN); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag! Canon welcome kit and official m

Job summary

Canon U.S.A., Inc. is seeking a Regional Support Technician to join our field service team in Carmel, IN. The role provides technical guidance on regional priorities, delivering on-site and phone support to troubleshoot complex hardware and firmware issues.

You will lead regional instruction on repairs and upgrades, maintain problem records, and collaborate with Product Support to implement best practices. This position requires 4–6 years related experience and readiness for on-call

Qualifications

• HS Diploma, GED, or equivalent experience with 4–6 years in related work.
• Associate's degree in mechanical or electronics, or equivalent.
• Printer knowledge and testing/diagnostic applications.
• Willing to obtain security clearances as required by customers.
• Technical certifications such as A+, Network+, MCSE desired.

Responsibilities

• Provide on-going technical, on-site and phone support to troubleshoot highly complex problems.
• Provide regional instruction on adjustments, repairs, upgrades and troubleshooting procedures.
• May organize and disseminate information so other engineers can perform their duties more efficiently.
• Maintain and update problem records and escalate as needed.
• Manage regional FCO database for compliance and timely installation/disposition.
• Work with Product Support on information sharing and best practices.
• Complete special projects or tasks as assigned by regional leadership.

Skills

Printer knowledge

Customer satisfaction

Problem solving

Communication skills

Initiative

Technical fundamentals

Education

Associate's degree in mechanical or electronics

Tools

A+ Certification

Network+ Certification

MCSE Certification

Job description

Canon U.S.A., Inc. is seeking a Regional Support Technician to join our field service team in Carmel, IN. The role provides technical guidance on regional priorities, delivering on-site and phone support to troubleshoot complex hardware and firmware issues.

You will lead regional instruction on repairs and upgrades, maintain problem records, and collaborate with Product Support to implement best practices. This position requires 4–6 years related experience and readiness for on-call