Regional Field Support Engineer

Canon USA & Affiliates; Eagan (MN); On-site; USD 45,000 - 69,000; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon U.S.A., Inc. is seeking a Regional Technical Specialist to serve as the technical voice on regional priorities, providing on-site and remote support to direct technicians and service agents to troubleshoot highly complex problems with hardware, firmware and workflows.

You will lead training on adjustments, repairs, upgrades and troubleshooting procedures, disseminate knowledge across the region, and ensure accurate problem-record maintenance while collaborating with Product support to

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
• Associate's degree in mechanical or electronics, or equivalent experience.
• Printer knowledge and testing and/or diagnostic applications.
• Technical certifications such as A+, Network+, MCSE desired.

Responsibilities

• Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
• Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
• May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
• Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
• Manages regional FCO database to ensure compliance and timely installation/disposition.
• Works closely with the Product support group on information sharing and best practice implementation.
• Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.

Skills

Printer knowledge

A+ Certification

Network+ Certification

MCSE Certification

Customer satisfaction

Education

Associate degree in mechanical or electronics

Tools

Diagnostic applications

Job description

Canon U.S.A., Inc. is seeking a Regional Technical Specialist to serve as the technical voice on regional priorities, providing on-site and remote support to direct technicians and service agents to troubleshoot highly complex problems with hardware, firmware and workflows.

You will lead training on adjustments, repairs, upgrades and troubleshooting procedures, disseminate knowledge across the region, and ensure accurate problem-record maintenance while collaborating with Product support to