Regional Field Tech & Support Specialist

Canon U.S.A., Inc.; Irving (TX); On-site; USD 47,000 - 69,000; Full time

Benefits offered by this job

Transportation allowance

Employee referral bonus

Employee discounts

Dress for Your Day program

Volunteer opportunities

Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a Regional Support Technician to serve as the technical voice for regional priorities.

The role collaborates with Regional Service Directors to troubleshoot complex hardware, firmware and workflow issues onsite across multiple states, including TX in Irving. The ideal candidate has 4–6 years of related experience, an associate degree in mechanical or electronics or equivalent, strong communication skills, and the ability to obtain required security clearances.

Qualifications

• HS Diploma, GED, or equivalent experience with 4–6 years related experience.
• Associate's degree in mechanical or electronics, or equivalent experience.
• Printer knowledge and testing/diagnostic applications.
• Ability to achieve customer satisfaction and loyalty.
• Ability to create solutions for high-level problems.
• Good writing, speaking and listening skills.
• Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
• Available for work 24/7.

Responsibilities

• Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
• Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
• May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
• Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
• Manages regional FCO database to ensure compliance and timely installation/disposition.
• Works closely with the Product support group on information sharing and best practice implementation.
• Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.

Skills

Printer knowledge

Customer satisfaction

Communication skills

Problem solving

Self-starting

Security clearances

On-site readiness

Education

Associate's degree (mechanical/electronics)

Tools

A+

Network+

MCSE

Job description

Canon U.S.A., Inc. is seeking a Regional Support Technician to serve as the technical voice for regional priorities.

The role collaborates with Regional Service Directors to troubleshoot complex hardware, firmware and workflow issues onsite across multiple states, including TX in Irving. The ideal candidate has 4–6 years of related experience, an associate degree in mechanical or electronics or equivalent, strong communication skills, and the ability to obtain required security clearances.