Regional Field Service Technician

Canon U.S.A., Inc.

Eagan (MN)

On-site

USD 96,249,000 - 144,130,000

Full time

13 days ago

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Benefits offered by this job

Transportation allowance

Job summary

Canon U.S.A., Inc. is seeking a Regional Support Technician to provide on-site and remote technical support across multiple states, focusing on hardware, firmware, and workflow troubleshooting. The role requires on-site presence in MN, IL, TX, and IN territories and collaboration with service teams.

The ideal candidate has 4–6 years of related experience, an associate degree in mechanical or electronics, and relevant certifications. A comprehensive benefits package and on-site work are provided.

Qualifications

HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
Associate's degree in mechanical or electronics, or equivalent experience.
Printer knowledge and testing and/or diagnostic applications.
Ability to achieve customer satisfaction and loyalty.
Ability to create solutions for high-level problems.
Good writing, speaking and listening skills.
Exhibits initiative and self-starting behaviors.
Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
Generally available for work 24 hours a day, 7 days a week.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
Technical certifications such as A+, Network+, MCSE desired.

Responsibilities

Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
Manages regional FCO database to ensure compliance and timely installation/disposition.
Works closely with the Product support group on information sharing and best practice implementation.
Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.