Field Service Technician I – On‑Site Support

Canon; City of Rochester (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician to perform on-site maintenance and support for Canon devices in the Rochester and Syracuse, NY area, delivering high-quality service and timely repairs.

This customer-facing role requires a HS diploma, travel ability, and the willingness to complete the PDIF training; you’ll report to the Field Service Manager and work to meet service metrics. The position offers full-time hours, competitive compensation, benefits, and opportunities to

Qualifications

• Hold a High School diploma or equivalent experience required.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Education

High School Diploma or equivalent

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician to perform on-site maintenance and support for Canon devices in the Rochester and Syracuse, NY area, delivering high-quality service and timely repairs.

This customer-facing role requires a HS diploma, travel ability, and the willingness to complete the PDIF training; you’ll report to the Field Service Manager and work to meet service metrics. The position offers full-time hours, competitive compensation, benefits, and opportunities to