Regional Field Technician — Printer & Electronics Support

Canon USA & Affiliates; Itasca (IL); On-site; USD 46,000 - 69,000; Full time

Benefits offered by this job

Transportation allowance

Employee discounts

Dress for Your Day attire

Volunteer opportunities

Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a Regional Technical Specialist to provide on-going technical, on-site and phone support for regional Canon technicians and service agents.

The role involves troubleshooting complex hardware, firmware and workflow issues, plus delivering regional guidance and best practices. Ideal candidates have 4–6 years of related experience, education in electronics/mechanics, printer knowledge, and strong communication skills.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
• Associate's degree in mechanical or electronics, or equivalent experience.
• Printer knowledge and testing and/or diagnostic applications.
• Ability to achieve customer satisfaction and loyalty.
• Ability to create solutions for high-level problems.
• Good writing, speaking and listening skills.
• Exhibits initiative and self-starting behaviors.
• Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
• Generally available for work 24 hours a day, 7 days a week.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Technical certifications such as A+, Network+, MCSE desired.

Responsibilities

• Provides on-going technical, on-site and phone support to troubleshoot complex hardware, firmware and workflow issues.
• Delivers regional instruction on adjustments, repairs, upgrades and troubleshooting procedures.
• Shares information regionally to help engineers perform duties more efficiently.
• Maintains and updates problem records and escalates as needed.
• Manages regional FCO database to ensure compliance and timely installation/disposition.
• Collaborates with Product support on information sharing and best practices.
• Executes special projects as directed by regional Service Director.

Skills

Technical troubleshooting

Printer knowledge

Diagnostics software

Customer service

Communication

Problem solving

Self-motivation

Security clearance readiness

IT fundamentals

24/7 availability

Education

HS Diploma or GED

Associate's degree in mechanical or electronics

Tools

Printer diagnostics tools

Diagnostics software

Job description

Canon U.S.A., Inc. is seeking a Regional Technical Specialist to provide on-going technical, on-site and phone support for regional Canon technicians and service agents.

The role involves troubleshooting complex hardware, firmware and workflow issues, plus delivering regional guidance and best practices. Ideal candidates have 4–6 years of related experience, education in electronics/mechanics, printer knowledge, and strong communication skills.