Field Service Technician – On-Site Customer Support

Canon Solutions America; San Diego (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Transportation allowance

Employee discounts

Dress for Your Day program

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician to deliver on-site maintenance and top-tier service for Canon-supported products within a defined territory.

You will report to a manager, travel to customer sites, perform routine service and repairs, document activities, and ensure adherence to Service and Parts Standards. This customer-facing role requires a high school diploma, ability to lift 50 pounds, valid driver’s license, willingness to obtain required clearances, and a

Qualifications

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Skills

Customer service

Strong communication

Mobility/physical fitness

Education

High School diploma or equivalent

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician to deliver on-site maintenance and top-tier service for Canon-supported products within a defined territory.

You will report to a manager, travel to customer sites, perform routine service and repairs, document activities, and ensure adherence to Service and Parts Standards. This customer-facing role requires a high school diploma, ability to lift 50 pounds, valid driver’s license, willingness to obtain required clearances, and a