Regional Service Manager - Field Ops & Team Leadership

Data Business Equipment Inc.; Olathe (KS); On-site; USD 70,000 - 87,000; Full time

Job summary

Data Business Equipment Inc. in the Kansas City, MO region is seeking a Regional Service Manager to oversee daily regional operations and lead the field team to deliver exceptional service.

You will manage in-field support, escalation handling, and quarterly performance reviews to optimize regional performance. Responsibilities include directing the regional team, coordinating with customers, and ensuring efficient service delivery across the region, with a strong focus on customer satisfaction

Qualifications

• High school education required.
• Post-secondary technical education, military experience, or prior experience (5 years+) recognized.

Responsibilities

• Manage regional team daily operations.
• Assist with call assignment.
• Provide in-field support.
• Accountable for escalation and technical support.
• Conduct quarterly performance reviews.
• Provide excellent customer service and support.
• All other duties as assigned.

Skills

Communication

Time management

Independent work

Organization

Education

High school education

Post-secondary technical education / military experience / 5+ years prior

Tools

Office software

Job description

Data Business Equipment Inc. in the Kansas City, MO region is seeking a Regional Service Manager to oversee daily regional operations and lead the field team to deliver exceptional service.

You will manage in-field support, escalation handling, and quarterly performance reviews to optimize regional performance. Responsibilities include directing the regional team, coordinating with customers, and ensuring efficient service delivery across the region, with a strong focus on customer satisfaction