Regional Field Service Manager, Diagnostics & Life Sciences

Danaher Corporation; Raleigh (NC); Remote; USD 130,000 - 148,000; Full time

Benefits offered by this job

Bonus eligible

Benefits package

Job summary

Leica Biosystems, a Danaher operating company, seeks a Regional Field Service Manager to lead a team of Field Service Engineers and ensure exceptional customer service across the region. The role is remote, field-based in the North Carolina and Washington DC area, with up to 75% travel.

You will partner with Sales, Applications and Service Coordination to support installations and growth while maintaining equipment uptime.

Qualifications

• Bachelor’s degree required with 6+ years in Field Service or similar

Responsibilities

• Lead a team of Field Service Engineers to deliver first-class service and uptime.
• Drive service performance through daily management and KPIs.
• Collaborate with Sales, Applications and Service Coordination to meet customer needs and grow base business.
• Own regional service performance and drive corrective actions for improvement.
• Resolve customer escalations promptly using data-driven root-cause analysis.
• Build cross-functional partnerships across Technical Assistance, Service Operations and Logistics.
• Drive DBS-based continuous improvement to enhance service quality and efficiency.

Skills

Field Service leadership

People leadership

Customer escalation management

Cross-functional partnerships

Travel readiness

Education

Bachelor’s degree

Job description

Leica Biosystems, a Danaher operating company, seeks a Regional Field Service Manager to lead a team of Field Service Engineers and ensure exceptional customer service across the region. The role is remote, field-based in the North Carolina and Washington DC area, with up to 75% travel.

You will partner with Sales, Applications and Service Coordination to support installations and growth while maintaining equipment uptime.