Remote Regional Field Service Leader, Life Sciences

Radiometer; United States; Remote; USD 130,000 - 148,000; Full time

Benefits offered by this job

Bonus/incentive pay

Job summary

Leica Biosystems, a Danaher operating company, seeks a Field Service Manager to drive customer satisfaction and lead a high-performing team of field professionals. You will coordinate with Sales, Applications and Service to ensure successful installations and ongoing support, including escalation management.

The role requires up to 75% travel, a valid license, and the ability to lift up to 50 lbs. A Bachelor's degree with 6+ years in field service is required along with 3+ years of leadership

Qualifications

• Bachelor's degree with 6+ years of experience in Field Service, Customer Support or a similar service organization.
• 3+ years of people leadership experience, including experience leading customer-facing or field-based teams.
• Demonstrated experience managing customer escalations, service delivery and cross-functional partnerships.

Responsibilities

• Drive customer satisfaction and service execution by ensuring timely, high-quality service calls, installations and escalation resolution, with a strong focus on first-time fix and equipment uptime.
• Lead, develop and retain a high-performing team of Field Service Engineers by setting clear expectations, driving accountability, coaching performance and strengthening technical capability.
• Partner closely with Sales, Applications and Service Coordination to resolve customer needs, retain base business, support successful installations and identify opportunities for continued growth.
• Own regional service performance through Daily Management, KPI review and corrective actions that improve customer experience, service quality, response time and productivity.
• Drive timely resolution of customer escalations, using customer and service data to understand root causes, prevent recurring issues and improve overall service performance.
• Build strong cross-functional partnerships across Technical Assistance, Service Operations and Logistics to ensure seamless customer support and effective field execution.
• Drive continuous improvement through the Danaher Business System, including Kaizen, problem solving and other DBS tools, to improve service quality and operational performance.

Skills

People leadership

Customer escalations

Cross-functional partnerships

Education

Bachelor's degree with 6+ years experience in Field Service or related

Job description

Leica Biosystems, a Danaher operating company, seeks a Field Service Manager to drive customer satisfaction and lead a high-performing team of field professionals. You will coordinate with Sales, Applications and Service to ensure successful installations and ongoing support, including escalation management.

The role requires up to 75% travel, a valid license, and the ability to lift up to 50 lbs. A Bachelor's degree with 6+ years in field service is required along with 3+ years of leadership