Remote Regional Field Service Manager – Life Sciences

Danaher Corporation; Oregon; Hybrid; USD 130,000 - 148,000; Full time

Benefits offered by this job

Remote-friendly

Benefits package

Paid time off

Job summary

Leica Biosystems, a Danaher operating company, seeks a Regional Field Service Manager to lead an assigned team of Field Service Engineers and drive exceptional customer service and uptime across the region.

You will partner with Sales, Applications and Service Coordination to ensure installations, growth opportunities and high-quality field execution. This remote, field-based role covers NC and DC areas with travel as needed.

Qualifications

• Bachelor's degree required; 6+ years in Field Service, Customer Support or similar service organization.
• 3+ years of people leadership, including leadership of customer-facing or field-based teams.
• Demonstrated experience managing customer escalations, service delivery and cross‑functional partnerships.

Responsibilities

• Drive customer satisfaction and service execution by ensuring timely, high‑quality service calls, installations and escalation resolution.
• Lead, develop and retain a high‑performing team of Field Service Engineers by setting clear expectations, driving accountability, coaching performance and strengthening technical capability.
• Partner with Sales, Applications and Service Coordination to resolve customer needs, retain base business, support successful installations and identify growth opportunities.
• Own regional service performance through Daily Management, KPI review and corrective actions that improve customer experience, service quality, response time and productivity.
• Drive timely resolution of customer escalations, using data to understand root causes and improve performance.
• Build cross‑functional partnerships across Technical Assistance, Service Operations and Logistics for seamless support.
• Drive continuous improvement through the Danaher Business System and DBS tools to improve service quality and operational performance.

Skills

Field service

Customer support

People leadership

Customer escalations

Cross-functional partnerships

Education

Bachelor's degree

Job description

Leica Biosystems, a Danaher operating company, seeks a Regional Field Service Manager to lead an assigned team of Field Service Engineers and drive exceptional customer service and uptime across the region.

You will partner with Sales, Applications and Service Coordination to ensure installations, growth opportunities and high-quality field execution. This remote, field-based role covers NC and DC areas with travel as needed.