Remote Field Service Engineer II – Diagnostics & Life Sciences

Danaher; United States; Remote; USD 100,289,000 - 114,616,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Remote work eligible

Job summary

Leica Biosystems is seeking a Field Service Engineer II to independently install, maintain, troubleshoot, and repair diagnostic solutions. The role covers a remote territory with up to 90% travel, reporting to the Regional Field Service Manager to ensure optimal instrument performance and uptime.

Required are an Associate degree with 3+ years in field service or a science degree with 1+ year, plus proven ability to work across sites, communicate technically, and drive customer success.

Qualifications

• Associate’s degree with 3+ years of field service experience or related field OR Bachelor’s Degree in Science with 1+ year of experience or related field OR equivalent military experience.
• Demonstrated experience troubleshooting and repairing complex mechanical, electromechanical, electronic, laboratory, medical device, or instrumentation systems.
• Ability to work independently across customer sites, manage competing priorities, communicate technical information effectively, and drive customer satisfaction, instrument performance, and uptime.

Responsibilities

• Independently diagnose, troubleshoot, repair, and maintain Leica Biosystems diagnostic solutions, applying advanced technical expertise to resolve complex customer and instrument challenges.
• Manage service execution within the assigned territory, prioritizing customer needs, identifying root causes, implementing effective solutions, and ensuring optimal instrument performance, customer uptime, and compliance with Leica Biosystems quality standards.
• Serve as a technical resource to customers and less experienced Field Service Engineers by supporting escalations, sharing expertise, identifying recurring issues and trends, and partnering with technical support, applications, commercial, and service leadership to implement sustainable solutions and improve customer outcomes.

Skills

Field service experience

Troubleshooting

Independent work

Customer communication

Education

Associate degree + 3+ years

Bachelor's degree in Science + 1+ year

Equivalent military experience

Job description

Leica Biosystems is seeking a Field Service Engineer II to independently install, maintain, troubleshoot, and repair diagnostic solutions. The role covers a remote territory with up to 90% travel, reporting to the Regional Field Service Manager to ensure optimal instrument performance and uptime.

Required are an Associate degree with 3+ years in field service or a science degree with 1+ year, plus proven ability to work across sites, communicate technically, and drive customer success.