Regional Field Service Leader – Life Sciences

Danaher Corporation; United States; Remote; USD 130,000 - 148,000; Full time

Benefits offered by this job

Bonus/incentive pay

Comprehensive benefits (medical/dental

401(k) plan

Job summary

Leica Biosystems, a Danaher operating company, is seeking a Regional Field Service Manager to lead a team of Field Service Engineers across the North Carolina and Washington, DC area. You will focus on delivering exceptional customer experiences, achieving service accuracy, and maintaining high equipment uptime while coordinating with Sales, Applications and Service teams.

This remote, field-based role requires up to 75% travel, domestic primarily; leadership of a regional team, and

Qualifications

• Bachelor’s degree with 6+ years of experience in Field Service, Customer Support or a similar service organization.
• 3+ years of people leadership experience, including experience leading customer-facing or field-based teams.
• Demonstrated experience managing customer escalations, service delivery and cross-functional partnerships.

Responsibilities

• Drive customer satisfaction and service execution by ensuring timely, high-quality service calls, installations and escalation resolution, with a strong focus on first-time fix and equipment uptime.
• Lead, develop and retain a high-performing team of Field Service Engineers by setting clear expectations, driving accountability, coaching performance and strengthening technical capability.
• Partner closely with Sales, Applications and Service Coordination to resolve customer needs, retain base business, support successful installations and identify opportunities for continued growth.
• Own regional service performance through Daily Management, KPI review and corrective actions that improve customer experience, service quality, response time and productivity.
• Drive timely resolution of customer escalations, using customer and service data to understand root causes, prevent recurring issues and improve overall service performance.
• Build strong cross-functional partnerships across Technical Assistance, Service Operations and Logistics to ensure seamless customer support and effective field execution.
• Drive continuous improvement through the Danaher Business System, including Kaizen, problem solving and other DBS tools, to improve service quality and operational performance.

Skills

Field Service

Customer Support

People leadership

Escalations management

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Leica Biosystems, a Danaher operating company, is seeking a Regional Field Service Manager to lead a team of Field Service Engineers across the North Carolina and Washington, DC area. You will focus on delivering exceptional customer experiences, achieving service accuracy, and maintaining high equipment uptime while coordinating with Sales, Applications and Service teams.

This remote, field-based role requires up to 75% travel, domestic primarily; leadership of a regional team, and