Regional Director, Patient Experience & Nursing Engagement

Crothall Healthcare; Fayetteville (AR); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Health and Wellness Programs

Employee Assistance Program

Commuter Benefits

Paid Parental Leave

Paid Personal Leave

Job summary

Crothall Healthcare seeks a Regional Director of Patient Experience and Nursing Engagement to lead patient satisfaction initiatives across multiple states. You will coordinate with unit leadership, monitor performance, and drive engagement with nursing teams while ensuring client satisfaction and account retention.

The role requires up to 80% travel, a strong healthcare operations background, and collaboration with senior leadership to meet financial goals and growth plans.

Qualifications

• Bachelor’s degree in healthcare administration and/or business.
• 3–5 years’ experience in healthcare operations or related field.
• Strong organizational, multitasking, and leadership abilities.

Responsibilities

• Travel up to 80% to support regions.
• Track incentives, penalties, and reporting linked to patient satisfaction.
• Develop and monitor regional patient satisfaction plans with nursing teams.

Skills

Excellent organizational skills

Ability to multi-task

Leadership

Flexibility

Education

Bachelor’s Degree in healthcare administration and/or business

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Crothall Healthcare seeks a Regional Director of Patient Experience and Nursing Engagement to lead patient satisfaction initiatives across multiple states. You will coordinate with unit leadership, monitor performance, and drive engagement with nursing teams while ensuring client satisfaction and account retention.

The role requires up to 80% travel, a strong healthcare operations background, and collaboration with senior leadership to meet financial goals and growth plans.