Regional Director, Patient Experience & Nursing Engagement

Crothall Healthcare; Buffalo (NY); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Health and Wellness Programs

Discount Marketplace

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks a Regional Director of Patient Experience and Nursing Engagement to lead patient experience initiatives across multiple states, with travel up to 80% and a base in Texas while supporting AR, OK, Louisiana, and AZ.

The role partners with unit leadership, monitors client satisfaction, drives engagement with nursing teams, and aligns with financial goals and growth plans.

Qualifications

• Bachelor’s degree in healthcare administration and/or business or equivalent experience.
• 3–5 years in health care operations, health care support services, nursing or behavioral health preferred.
• Excellent organizational skills and ability to multi-task.
• Proficient in Windows-based office software including Word, Excel, PowerPoint, and Outlook.
• Exhibits initiative, responsibility, flexibility and leadership.
• Fiscal and budgetary skills.

Responsibilities

• Travel up to 80% to support accounts and patient satisfaction programs.
• Track financial incentives, penalties, and reporting tied to patient satisfaction performance.
• Maintain client satisfaction to ensure account retention.
• Develop and monitor department patient satisfaction action plans for each account.
• Increase regional patient satisfaction by promoting progress and marketing success.
• Conduct on-site audits of high incentive/high risk accounts to verify strategies.

Skills

Leadership

Organizational skills

Healthcare operations

Budgeting

Education

Bachelor’s in healthcare administration

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Crothall Healthcare, a Compass Healthcare company, seeks a Regional Director of Patient Experience and Nursing Engagement to lead patient experience initiatives across multiple states, with travel up to 80% and a base in Texas while supporting AR, OK, Louisiana, and AZ.

The role partners with unit leadership, monitors client satisfaction, drives engagement with nursing teams, and aligns with financial goals and growth plans.