Regional Director: Patient Experience & Nursing Engagement

Crothall Healthcare; Little Rock (AR); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Job summary

Crothall Healthcare, a Compass Healthcare company, is seeking a Regional Director of Patient Experience and Nursing Engagement to lead patient satisfaction initiatives across multiple accounts. The role requires up to 80% travel and will reside in Texas while supporting AR, OK, Louisiana and AZ.

You will collaborate with unit leadership to improve satisfaction scores, monitor initiatives, and drive client retention and growth.

Qualifications

• Bachelor’s degree in healthcare administration and/or business or equivalent
• 3–5 years in health care operations or related fields
• Strong leadership, communication and organizational skills

Responsibilities

• Travel up to 80% to support accounts
• Track patient satisfaction metrics and incentives
• Maintain client satisfaction and account retention
• Develop and monitor department patient satisfaction action plans
• Collaborate with nurses and clients to implement patient experience strategies
• Coach on-site Patient Experience Managers

Skills

Leadership

Project management

Communication

MS Office

Education

Bachelor's degree in healthcare administration or business

Tools

MS Office

Job description

Crothall Healthcare, a Compass Healthcare company, is seeking a Regional Director of Patient Experience and Nursing Engagement to lead patient satisfaction initiatives across multiple accounts. The role requires up to 80% travel and will reside in Texas while supporting AR, OK, Louisiana and AZ.

You will collaborate with unit leadership to improve satisfaction scores, monitor initiatives, and drive client retention and growth.