Regional Director, Patient Experience & Nursing Engagement

Crothall Healthcare; Las Vegas (NV); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks a Regional Director of Patient Experience and Nursing Engagement to lead patient satisfaction across multiple states from Texas with travel up to 80%. You will collaborate with unit leadership, monitor incentives, and drive engagement with nursing teams to achieve financial and client retention goals.

Qualifications include a Bachelor’s in healthcare admin or business, 3–5 years in healthcare operations, and strong organizational and

Qualifications

• Bachelor's degree or equivalent in healthcare administration or business.
• 3-5 years’ experience in healthcare operations, healthcare support services, nursing or behavioral health preferred.
• Excellent organizational skills and ability to multi-task essential.
• Proficient in Windows-based office software including Word, Excel, PowerPoint, and Outlook.
• Exhibits initiative, responsibility, flexibility and leadership.
• Fiscal and budgetary skills.

Responsibilities

• Up to 80% travel.
• Track financial incentives, penalties, and reporting tied to patient satisfaction performance.
• Maintain client satisfaction to ensure account retention.
• Develop and monitor department patient satisfaction action plans for each account.
• Increase regional patient satisfaction by promoting progress and marketing success.
• Conduct on-site audits to confirm implementation of patient satisfaction strategies.
• Build strong relationships with nurses and clients across the region.
• Collaborate with on-site management to develop and implement regional patient satisfaction plans.

Skills

Leadership

Organizational skills

Multi-tasking

Initiative

Fiscal & budgetary skills

Travel readiness

Education

Bachelor’s Degree in healthcare administration and/or business

Tools

Microsoft Office Suite

Job description

Crothall Healthcare, a Compass Healthcare company, seeks a Regional Director of Patient Experience and Nursing Engagement to lead patient satisfaction across multiple states from Texas with travel up to 80%. You will collaborate with unit leadership, monitor incentives, and drive engagement with nursing teams to achieve financial and client retention goals.

Qualifications include a Bachelor’s in healthcare admin or business, 3–5 years in healthcare operations, and strong organizational and