Regional Director, Patient Experience & Nursing Engagement

Crothall Healthcare

Orlando (FL)

On-site

USD 100,000 - 125,000

Full time

12 days ago

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Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare, a Compass Healthcare company, is seeking a Regional Director of Patient Experience and Nursing Engagement to lead patient experience initiatives across multiple states, including Texas. You will collaborate with unit leadership to improve satisfaction scores, drive engagement with nursing teams, and support client retention while achieving financial goals.

The role requires travel up to 80% and alignment with regional operations, with responsibilities spanning on-site and

Qualifications

Bachelor's degree in healthcare administration or business.
3-5 years’ experience in health care operations or related fields.
Excellent organizational and multitasking abilities.
Proficient in Windows-based Office software (Word, Excel, PowerPoint, Outlook).
Demonstrates initiative, leadership and fiscal awareness.

Responsibilities

Lead patient experience initiatives in collaboration with unit leadership.
Monitor accounts and drive patient satisfaction and account retention.
Develop and monitor department patient satisfaction action plans.
Coach and evaluate on-site Patient Experience Managers; provide development feedback.
Travel up to 80% to support regional accounts and initiatives.