Regional Director, Patient Experience & Nurse Engagement

Crothall Healthcare; Lexington (KY); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Parental Leave

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks a Regional Director of Patient Experience and Nursing Engagement to lead patient satisfaction initiatives across multiple states. The role requires travel up to 80% and collaboration with on-site nursing teams and leadership.

The position resides in Texas and supports AR, OK, Louisiana, and AZ, with a focus on improving patient satisfaction scores and account retention while guiding regional strategies for service lines and performance

Qualifications

• Bachelor’s Degree in healthcare administration and/or business or equivalent combination of education and experience.
• 3–5 years’ experience in health care operations, health care support services, nursing or behavioral health preferred.
• Excellent organizational skills and ability to multi-task essential

Responsibilities

• Travel up to 80% to support regional accounts.
• Track financial incentives, penalties, and reporting tied to patient satisfaction.
• Maintain client satisfaction to ensure account retention.
• Develop and monitor department patient satisfaction action plans.

Education

Bachelor’s Degree in healthcare administration and/or business or equivalent combination of education and experience

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Crothall Healthcare, a Compass Healthcare company, seeks a Regional Director of Patient Experience and Nursing Engagement to lead patient satisfaction initiatives across multiple states. The role requires travel up to 80% and collaboration with on-site nursing teams and leadership.

The position resides in Texas and supports AR, OK, Louisiana, and AZ, with a focus on improving patient satisfaction scores and account retention while guiding regional strategies for service lines and performance