Regional Director: Patient Experience & Nursing Engagement

Crothall Healthcare; Birmingham (AL); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Bonus

Job summary

Crothall Healthcare in the United States seeks a Regional Director of Patient Experience and Nursing Engagement to lead patient experience initiatives across multiple states. You will collaborate with unit leadership to raise satisfaction scores, influence accounts, and support retention while driving engagement with nursing teams and financial goals.

The role resides in Texas but requires support across AR, OK, Louisiana, and AZ, with up to 80% travel and strong leadership expectations in a

Qualifications

• Bachelor's degree in healthcare administration or business.
• 3–5 years' experience in health care operations or related field preferred.
• Excellent organizational and multitasking abilities.
• Proficiency with Windows Office tools (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Travel up to 80% to oversee regional patient experience initiatives.
• Track incentives, penalties, and reporting tied to patient satisfaction.
• Maintain client satisfaction and aid account retention.
• Develop and monitor department patient satisfaction action plans.
• Coach on-site Patient Experience managers and drive region-wide improvements.

Skills

Leadership

Organization

Communication

Travel up to 80%

Analytical skills

Education

Bachelor's Degree in healthcare administration or business

Tools

Microsoft Office

Job description

Crothall Healthcare in the United States seeks a Regional Director of Patient Experience and Nursing Engagement to lead patient experience initiatives across multiple states. You will collaborate with unit leadership to raise satisfaction scores, influence accounts, and support retention while driving engagement with nursing teams and financial goals.

The role resides in Texas but requires support across AR, OK, Louisiana, and AZ, with up to 80% travel and strong leadership expectations in a