Regional Director of Branch Operations & Service Excellence

Kimmel & Associates Inc.; Raleigh (NC); On-site; USD 175,000 - 220,000; Full time

Benefits offered by this job

Competitive base salary

Corporate bonus plan

Vehicle plan

Medical, dental, and vision insurance

Retirement savings plan

Paid time off and holidays

Professional development and training

Advancement opportunities

Collaborative work environment

Job summary

Kimmel & Associates Inc. is seeking a Director of Branch Operations to lead a regional network of branches, guiding financial performance, productivity, customer satisfaction, and the effectiveness of parts and service operations.

Reporting to senior leadership, you will oversee branch managers and teams, set performance objectives, manage budgets, and drive initiatives that improve profitability and operational efficiency across the region.

Qualifications

• Bachelor's degree from an accredited university preferred.
• At least 7 years of direct Caterpillar parts and service experience or 15 years of experience in the heavy equipment industry.
• Minimum of 5 years of management experience, including demonstrated success leading managers and other leaders.
• Strong working knowledge of Caterpillar equipment, machine systems, components, and service requirements.
• Demonstrated ability to manage regional operations, improve productivity, and achieve financial and operational performance objectives.
• Experience developing and managing annual budgets, financial forecasts, and long-term business plans.
• Strong understanding of parts and service financial performance, including gross profit, expenses, and pretax earnings.
• Ability to evaluate operational metrics, identify improvement opportunities, and implement effective business strategies.
• Experience with continuous improvement methodologies, lean principles, and change management practices preferred.
• Strong leadership, communication, relationship-building, and problem-solving skills.
• Ability to develop branch management teams, establish performance standards, and support employee development.
• Proven ability to build and maintain customer relationships, resolve service-related issues, and deliver value-driven solutions.
• Advanced computer skills, including Microsoft Office and relevant equipment dealership management, service, diagnostic, and reporting systems.

Responsibilities

• Provide strategic and operational leadership across a regional network of branches.
• Oversee branch managers and supporting teams, establishing performance objectives.
• Manage budgets and forecasts, and implement initiatives to improve profitability and efficiency.
• Execute the organization's construction equipment strategy and strengthen customer relationships.
• Develop future leaders throughout the region and drive safety and continuous improvement culture.

Skills

Strategic leadership

Financial management

Branch operations leadership

Multi-location leadership

Customer relationship management

Continuous improvement

Change management

Team development

Operations optimization

Education

Bachelor's degree

Tools

Microsoft Office

Dealership management systems

Job description

Kimmel & Associates Inc. is seeking a Director of Branch Operations to lead a regional network of branches, guiding financial performance, productivity, customer satisfaction, and the effectiveness of parts and service operations.

Reporting to senior leadership, you will oversee branch managers and teams, set performance objectives, manage budgets, and drive initiatives that improve profitability and operational efficiency across the region.