Refugee Services Case Supervisor

Diocese; Charlotte, Northern (NC, KY); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Catholic Diocese of Charlotte is seeking a Case Aide to coordinate services for program participants and to ensure compliance with contract requirements. The role involves intake, service planning, and direct interaction with participants and community partners.

Responsibilities include advocacy, documentation, home visits when needed, and collaboration with staff to deliver culturally competent support. This temporary position may involve travel and nonstandard hours as required by program

Qualifications

• Graduation from high school or equivalent.
• Experience with diverse cultures.
• Valid driver’s license and approved driver status with the Diocese.
• Fluency in foreign language of program participants preferred but not required.
• Discretion and effective communication with staff, volunteers, clientele and the public.

Responsibilities

• Provides ongoing case coordination; conducts intake interviews and assesses needs; develops service plans.
• Advocates, supports, and connects participants to social services and employment opportunities; makes referrals as needed.
• Maintains case files and required documentation per agency standards; handles clerical duties and CMIS/RIS data systems.
• Performs home visits as needed to address health, safety, and job preparedness; arranges transportation to services.
• Maintains relationships with staff and external resources; informs supervisor of activities to ensure contract compliance.
• Represents the refugee program and the Agency in the community; responds to inquiries.

Skills

Discretion

Communication

Cultural sensitivity

Fluent English

Education

High school diploma or equivalent

Job description

Catholic Diocese of Charlotte is seeking a Case Aide to coordinate services for program participants and to ensure compliance with contract requirements. The role involves intake, service planning, and direct interaction with participants and community partners.

Responsibilities include advocacy, documentation, home visits when needed, and collaboration with staff to deliver culturally competent support. This temporary position may involve travel and nonstandard hours as required by program