Case Coordinator, Refugee Services

Catholic-Charities-Diocese-of-Charlott; Charlotte (NC); On-site; USD 32,000 - 42,000; Part time

Job summary

The Catholic Diocese of Charlotte is seeking a Case Aide to assume primary responsibility for direct case coordination services supporting participant self-sufficiency. The role involves intake interviews, needs assessments, service planning, and advocacy within a refugee program context.

Responsibilities include home visits when needed, coordination with social services, documentation, and collaboration with staff and external resources to ensure services meet contract requirements.

Qualifications

• Graduation from high school or equivalent.
• Experience with diverse cultures.
• Valid driver’s license and approved driver status with the Diocese.
• Fluency in a foreign language used by program participants is preferred but not required.
• Ability to maintain confidential records and communicate clearly in English.

Responsibilities

• Provide ongoing case coordination, conduct intake interviews and assess participant needs.
• Advise, support, and connect participants with social services and employment resources.
• Maintain case files and prepare required documentation and reports.
• Conduct home visits when needed and transport participants to services or activities.
• Collaborate with staff and external resources to coordinate participant services and advocacy.
• Represent the refugee program and respond to inquiries in the community.

Skills

Discretion

Communication skills

Documentation

Multicultural experience

Education

High school diploma or equivalent

Job description

POSITION SUMMARY:

Assumes primary responsibility for direct case coordination services for participant self-sufficiency and self-reliance; ensures compliance with all relevant contractual requirements, as well as agency policy and procedures; as assigned, directs the work of staff/volunteers in provision of participant services. This position is limited duration and intended to support short-term needs, with the duration subject to change based on organizational needs.

ESSENTIAL FUNCTIONS:

• 1. Provides on-going case coordination; conducts intake interviews and assesses needs of participants; develops service plans.
• 2. Provides advocacy, support, and connection to social services agencies and to appropriate employment, advising and assisting participants or making appropriate referrals.
• 3. Establishes and maintains case files; performs clerical duties associated with case coordination, including correspondence and reports. Prepares and maintains required documentation and requirements of the agency’s CMIS and State Refugee Office’s RIS data base systems.
• 4. As appropriate, conducts home visits to address health, safety, and job preparedness issues; transports participants, or directs such activity, as necessary to ensure provision of services.
• 5. Maintains working relationships with staff, other diocesan and external resources to coordinate participant services and provide advocacy as needed; advises Supervisor of activities to ensure that services offered are in keeping with the contract requirements.
• 6. Represents the refugee program and the Agency in the community; responds to inquiries.

OTHER RESPONSIBILITIES:

• Participates in EOS and supports Agency compliance with relevant accreditation standards.
• Participates in outreach and development activities as needed.
• Participates in program, agency, diocese and stakeholder meetings and training as required.
• Performs other duties as required, in collaboration with Supervisor and other program staff.

Requirements

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Graduation from high school or equivalent.
• Experience with diverse cultures.
• Continuous possession of a valid driver’s license; continuous status as an Approved Driver by the Catholic Diocese of Charlotte; continuous insurance coverage meeting requirements of the Catholic Diocese of Charlotte on any personal vehicles used as part of employment.
• Fluency in foreign language of program participants preferred but not required.
• Skills required: Work with discretion, and communicate effectively with staff, volunteers, clientele and the public in a culturally diverse working environment; prepare and maintain records according to contract and agency standards; communicate fluently, orally and in writing, in English and specific native language as applicable, to perform the essential functions this position.

WORKING ENVIRONMENT:

Responsibilities of the Case Aide may involve travel and work beyond the regularly scheduled workday, and will involve direct interactions with program participants, including in the participants’ home, agency/personal vehicle or various public settings.