Refugee Services Case Manager & Advocate

Catholic-Charities-Diocese-of-Charlott; Charlotte (NC); On-site; USD 32,000 - 42,000; Part time

Job summary

The Catholic Diocese of Charlotte is seeking a Case Aide to assume primary responsibility for direct case coordination services supporting participant self-sufficiency. The role involves intake interviews, needs assessments, service planning, and advocacy within a refugee program context.

Responsibilities include home visits when needed, coordination with social services, documentation, and collaboration with staff and external resources to ensure services meet contract requirements.

Qualifications

• Graduation from high school or equivalent.
• Experience with diverse cultures.
• Valid driver’s license and approved driver status with the Diocese.
• Fluency in a foreign language used by program participants is preferred but not required.
• Ability to maintain confidential records and communicate clearly in English.

Responsibilities

• Provide ongoing case coordination, conduct intake interviews and assess participant needs.
• Advise, support, and connect participants with social services and employment resources.
• Maintain case files and prepare required documentation and reports.
• Conduct home visits when needed and transport participants to services or activities.
• Collaborate with staff and external resources to coordinate participant services and advocacy.
• Represent the refugee program and respond to inquiries in the community.

Skills

Discretion

Communication skills

Documentation

Multicultural experience

Education

High school diploma or equivalent

Job description

The Catholic Diocese of Charlotte is seeking a Case Aide to assume primary responsibility for direct case coordination services supporting participant self-sufficiency. The role involves intake interviews, needs assessments, service planning, and advocacy within a refugee program context.

Responsibilities include home visits when needed, coordination with social services, documentation, and collaboration with staff and external resources to ensure services meet contract requirements.