Case Coordinator, Refugee Services

Ccdoc; Charlotte, Northern (NC, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Ccdoc is seeking a Case Aide to coordinate direct case management for participants, ensuring compliance with contractual requirements and agency policies. The role involves working with staff and volunteers to support self-sufficiency and may require travel for home visits and outreach activities.

The position supports the Catholic Diocese of Charlotte and requires high school education, a valid driver's license, and strong communication skills to interact with diverse populations.

Qualifications

• Requires high school or equivalent.
• Experience with diverse cultures preferred.
• Ability to communicate clearly with staff, volunteers, clients and the public.
• Fluency in a foreign language is a plus but not required.

Responsibilities

• Provide ongoing case coordination and intake assessments; develop service plans.
• Advocate for clients and connect them to social services and employment resources.
• Maintain case files and required documentation for CMIS and RIS databases.
• Conduct home visits as needed to address health, safety, and job readiness.
• Maintain relationships with staff and external resources to coordinate services.
• Represent the refugee program and agency in the community and respond to inquiries.

Skills

Discretion

Effective communication

Record keeping

Cultural sensitivity

Education

High school diploma or equivalent

Tools

CMIS

RIS database

Job description

POSITION SUMMARY:

Assumes primary responsibility for direct case coordination services for participant self-sufficiency and self-reliance; ensures compliance with all relevant contractual requirements, as well as agency policy and procedures; as assigned, directs the work of staff/volunteers in provision of participant services. This position is limited duration and intended to support short-term needs, with the duration subject to change based on organizational needs.

ESSENTIAL FUNCTIONS:

1. 1. Provides on-going case coordination; conducts intake interviews and assesses needs of participants; develops service plans.
2. 2. Provides advocacy, support, and connection to social services agencies and to appropriate employment, advising and assisting participants or making appropriate referrals.
3. 3. Establishes and maintains case files; performs clerical duties associated with case coordination, including correspondence and reports. Prepares and maintains required documentation and requirements of the agency’s CMIS and State Refugee Office’s RIS data base systems.
4. 4. As appropriate, conducts home visits to address health, safety, and job preparedness issues; transports participants, or directs such activity, as necessary to ensure provision of services.
5. 5. Maintains working relationships with staff, other diocesan and external resources to coordinate participant services and provide advocacy as needed; advises Supervisor of activities to ensure that services offered are in keeping with the contract requirements.
6. 6. Represents the refugee program and the Agency in the community; responds to inquiries.

OTHER RESPONSIBILITIES:

• Participates in EOS and supports Agency compliance with relevant accreditation standards.
• Participates in outreach and development activities as needed.
• Participates in program, agency, diocese and stakeholder meetings and training as required.
• Performs other duties as required, in collaboration with Supervisor and other program staff.

Requirements

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Graduation from high school or equivalent.
• Experience with diverse cultures.
• Continuous possession of a valid driver’s license; continuous status as an Approved Driver by the Catholic Diocese of Charlotte; continuous insurance coverage meeting requirements of the Catholic Diocese of Charlotte on any personal vehicles used as part of employment.
• Fluency in foreign language of program participants preferred but not required.
• Skills required: Work with discretion, and communicate effectively with staff, volunteers, clientele and the public in a culturally diverse working environment; prepare and maintain records according to contract and agency standards; communicate fluently, orally and in writing, in English and specific native language as applicable, to perform the essential functions this position.

WORKING ENVIRONMENT:

Responsibilities of the Case Aide may involve travel and work beyond the regularly scheduled workday, and will involve direct interactions with program participants, including in the participants’ home, agency/personal vehicle or various public settings.