Referral & Scheduling Specialist

CommuniCare Health Centers (Texas); San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CommuniCare Health Centers (Texas) seeks a patient services coordinator to answer phones, schedule appointments and verify insurance. You will process referrals across Adult Medicine, Pediatric, Medical Specialty and Behavioral Health and document in the EHR system.

Responsibilities include coordinating between patients, PCPs and specialists, ensuring HIPAA compliance, and delivering exceptional customer service. Prior medical referral or healthcare customer service experience is preferred.

Qualifications

• High School graduate or equivalent required
• Medical referral experience preferred
• Minimum of one year of experience in customer service, preferably in a healthcare setting
• Experience with EMR/EHR and medical terminology preferred
• Excellent oral and written communication and interpersonal skills
• Experience with insurance verification and healthcare billing preferred
• Proficient in the use of personal computers, including Word, Excel and Outlook
• Ability to handle multiple tasks efficiently with minimal supervision
• Bilingual in English and Spanish preferred

Responsibilities

• Schedules patient appointments utilizing provider templates; updates EHR with demographics and insurance data
• Demonstrates professional telephone etiquette and improves call flow processes
• Follows privacy policies and reports potential HIPAA breaches
• Processes referrals by oldest date and tracks status to completion
• Coordinates between patient, PCP and specialty provider for scheduling
• Notifies patients of reasons for delays and provides next steps
• Ir supports internal/external customer service via phone, messaging, and fax
• Performs other related duties as assigned

Skills

Customer service

Telephone etiquette

Bilingual English/Spanish

Communication skills

Interpersonal skills

Multitasking

HIPAA compliance

Education

High School/GED or better in General Business

Tools

EMR/EHR

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CommuniCare Health Centers (Texas) seeks a patient services coordinator to answer phones, schedule appointments and verify insurance. You will process referrals across Adult Medicine, Pediatric, Medical Specialty and Behavioral Health and document in the EHR system.

Responsibilities include coordinating between patients, PCPs and specialists, ensuring HIPAA compliance, and delivering exceptional customer service. Prior medical referral or healthcare customer service experience is preferred.