Referral Coordinator – Healthcare Scheduling

QuarterLine Consulting Services, LLC; New Hanover Township (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits package

401(k) with employer match

Tuition reimbursement

Job summary

QuarterLine Consulting Services, LLC seeks a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility. You will answer calls, process referrals, and schedule specialty appointments, ensuring timely and accurate coordination.

You're expected to maintain patient confidentiality, use MHS GENESIS for documentation, and educate patients on referral procedures and timelines.

Qualifications

• Working knowledge of medical terminology.
• One year of administrative experience in a medical setting.
• Ability to read, write, speak and understand English fluently.
• Demonstrated computer proficiency and keyboarding for electronic health record workflow.

Responsibilities

• Answer incoming calls and assist patients and staff with referral-related questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments according to MTF guidelines.
• Process routine, urgent, and emergent referrals within established timeframes.
• Coordinate referrals with outside providers or insurance when services are not available at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other required systems.
• Educate patients on referral procedures, appointments, and expected timelines.
• Provide professional and courteous customer service while maintaining patient confidentiality.

Skills

Medical terminology

Administrative experience

English proficiency

Customer service

Education

High school diploma

Tools

EHR systems

Job description

QuarterLine Consulting Services, LLC seeks a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility. You will answer calls, process referrals, and schedule specialty appointments, ensuring timely and accurate coordination.

You're expected to maintain patient confidentiality, use MHS GENESIS for documentation, and educate patients on referral procedures and timelines.