Patient Referral & Scheduling Coordinator

Lifespan; Providence (RI); On-site; USD 25,706 - 42,388; Full time

Job summary

A healthcare provider is seeking a Referral Specialist to manage patient flow by scheduling appointments and coordinating referrals within the health system. The role involves obtaining necessary authorizations, ensuring efficient communication between patients and specialists, and maintaining compliance with healthcare protocols. The ideal candidate has a minimum of a high school degree, two years of clinical referral experience, and a strong focus on customer service. Additional skills in billing and medical knowledge are advantageous. This position is full-time, Monday to Friday, from 8 AM to 4:30 PM.

Qualifications

• Two years of clinical referral experience is required.
• Experience in Patient Centered Medical Home Practice (PCMH) is preferred.
• Ability to manage competing priorities effectively.

Responsibilities

• Schedule and coordinate all referrals created by and sent to the practice.
• Obtain all un-resulted consults and testing orders managed by the referral office.
• Scan correspondence received on patients into the medical record.
• Take messages from the referral line and create referrals in LifeChart.
• Contact patients with appointment instructions.

Skills

Billing and medical knowledge

Data entry skills

Customer service focus

Effective verbal communication

Effective written communication

Organizational skills

Education

High school degree or equivalent

Job description

A healthcare provider is seeking a Referral Specialist to manage patient flow by scheduling appointments and coordinating referrals within the health system. The role involves obtaining necessary authorizations, ensuring efficient communication between patients and specialists, and maintaining compliance with healthcare protocols. The ideal candidate has a minimum of a high school degree, two years of clinical referral experience, and a strong focus on customer service. Additional skills in billing and medical knowledge are advantageous. This position is full-time, Monday to Friday, from 8 AM to 4:30 PM.