Referral & Scheduling Coordinator

Dartmouth-Hitchcock Medical Center; Manchester (NH); On-site; USD 25,000 - 39,000; Full time

Job summary

Dartmouth-Hitchcock Medical Center in Manchester, NH, is seeking a Referral Coordinator to respond to patient calls, greet patients, assist with forms, and coordinate referrals and scheduling across providers.

This role supports DH providers, manages referrals, processes authorizations, and communicates with staff and patients to ensure timely services.

Strong organization, attention to detail, and good computer skills are essential; prior experience in a provider office is preferred.

Qualifications

• High school graduate with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides appropriate questionnaires, answers questions and assists patients with forms and use of technology, acknowledges delays and keeps patient updated.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments; reviews wait list and reschedules patients to fully book and meet needs.
• Completes follow up needs for patients as directed by the After Visit Summary (booking appointments, scheduling lab and radiology exams or arranging external procedures).
• Receives incoming calls and processes requests, takes messages, schedules appointments or transfers the call.
• Monitors and completes system messages and faxes to determine proper course of action.
• Completes Authorizations and Pre Certifications for external and stat procedures to ensure timely services and insurance notification.
• Reviews provider schedules to identify follow up needs and contacts patients accordingly.
• Supports providers and staff in addressing patient questions/concerns and provides instruction on communication.
• Monitors waiting room for distress and handles patient concerns with service recovery tactics.
• Manages multiple in-baskets, prioritizes and routes messages; completes tasks as directed.
• Acts as liaison between primary care physicians and specialists outside DH.
• Monitors referral work queues and processes new referrals according to procedures.
• Implements and monitors DH policies and procedures and participates in process improvements.
• Delivers mail within department and completes monthly checks.
• Performs other duties as required.

Skills

Customer service

Insurance terminology

Communication skills

Computer skills

Prioritization

Education

High school diploma or equivalent

Job description

Dartmouth-Hitchcock Medical Center in Manchester, NH, is seeking a Referral Coordinator to respond to patient calls, greet patients, assist with forms, and coordinate referrals and scheduling across providers.

This role supports DH providers, manages referrals, processes authorizations, and communicates with staff and patients to ensure timely services.

Strong organization, attention to detail, and good computer skills are essential; prior experience in a provider office is preferred.