Patient Care & Scheduling Coordinator

Dartmouth-Hitchcock Medical Center; Lebanon (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

Dartmouth-Hitchcock Medical Center in Lebanon, NH seeks a Referral Coordinator to manage referrals, schedule tests and coordinate care across providers. You will respond to patient calls, educate and assist patients with forms and technology, and act as liaison between primary care physicians and specialists outside DH.

Ideal candidates have a high school diploma with 1 year in a provider office, strong communication skills, and the ability to prioritize multiple tasks while using computer

Qualifications

• High school graduate or equivalent with 1 year of provider office experience or similar.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to prioritize multiple tasks and communicate effectively with providers, staff, patients and insurance representatives.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, assists with forms and use of technology, and informs about delays.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms or appointments.
• Reviews schedules daily for accuracy and reschedules to keep clinics fully booked.
• Completes follow-up tasks such as booking appointments and arranging tests as directed.
• Receives calls from providers, staff, or patient offices and processes requests, takes messages, or transfers calls.
• Monitors system messages and faxes to determine proper action and timely responses.
• Completes authorizations and pre-certifications for external and stat procedures to ensure timely services.
• Reviews provider schedules and follows up with patients per policy and communicates with patients about any changes.
• Supports providers and staff in addressing patient questions and concerns.
• Acts as liaison between primary care physicians and specialists outside Dartmouth-Hitchcock.

Skills

Communication skills

Insurance terminology

Medical terminology

Task prioritization

Computer skills

Education

High School Diploma or equivalent

Job description

Dartmouth-Hitchcock Medical Center in Lebanon, NH seeks a Referral Coordinator to manage referrals, schedule tests and coordinate care across providers. You will respond to patient calls, educate and assist patients with forms and technology, and act as liaison between primary care physicians and specialists outside DH.

Ideal candidates have a high school diploma with 1 year in a provider office, strong communication skills, and the ability to prioritize multiple tasks while using computer