Patient Referrals & Scheduling Specialist

Dartmouth-Hitchcock Medical Center; Lebanon (NH); On-site; USD 38,000 - 54,000; Full time

Job summary

Dartmouth-Hitchcock Medical Center is seeking a detail-oriented referral coordinator to support scheduling, patient communications, and coordination between physicians and specialists. The role involves handling patient calls, greeting patients, processing forms, and ensuring accurate scheduling with adherence to DH policies.

Responsibilities include follow-up tasks, managing referrals, and acting as a liaison between primary care physicians and external specialists.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives is essential.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, helps with forms and use of technology, and communicates delays to patients.
• Assesses patient needs and processes requests for prescriptions, forms, appointments, or connections to clinical staff.
• Reviews schedules daily for accuracy and keeps wait lists updated to ensure fully booked appointments.
• Completes follow-up tasks such as scheduling labs, imaging, or external procedures as directed.
• Answers calls from providers, staff, or patients and coordinates appointments or messages as needed.
• Monitors messages and faxes to route correctly and respond in a timely manner.
• Completes any required authorizations and pre-certifications for external procedures.
• Communicates with providers and staff regarding patient questions or concerns; acts as liaison between DH and external physicians.

Skills

Knowledge of insurance benefits

Medical terminology

Excellent communication

Attention to detail

Prior computer experience

Multitasking / prioritization

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Dartmouth-Hitchcock Medical Center is seeking a detail-oriented referral coordinator to support scheduling, patient communications, and coordination between physicians and specialists. The role involves handling patient calls, greeting patients, processing forms, and ensuring accurate scheduling with adherence to DH policies.

Responsibilities include follow-up tasks, managing referrals, and acting as a liaison between primary care physicians and external specialists.