Referral & Scheduling Coordinator

Dartmouth-Hitchcock Medical Center; Lebanon (NH); On-site; USD 25,000 - 39,000; Full time

Job summary

Dartmouth-Hitchcock Medical Center in Lebanon, NH seeks an Office Referral Specialist to respond to patient calls, greet patients, assist with forms and guide scheduling of referrals, tests, and appointments. You will act as a liaison between physicians and specialists and ensure accurate processing of referrals and authorizations.

Responsibilities emphasize timely communication, attention to detail, and ability to manage multiple tasks in a dynamic clinical setting.

Qualifications

• High school graduate or equivalent with 1 year experience in a provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments and assists with forms and technology.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed.
• Completes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures).
• Receives incoming phone calls from providers, other staff or external provider offices and patients.

Skills

Communication

Customer Service

Multitasking

Interpersonal Skills

Education

High School Diploma

Tools

MS Office

Job description

Dartmouth-Hitchcock Medical Center in Lebanon, NH seeks an Office Referral Specialist to respond to patient calls, greet patients, assist with forms and guide scheduling of referrals, tests, and appointments. You will act as a liaison between physicians and specialists and ensure accurate processing of referrals and authorizations.

Responsibilities emphasize timely communication, attention to detail, and ability to manage multiple tasks in a dynamic clinical setting.