Patient Services & Referral Coordinator

Dartmouth-Hitchcock Medical Center; Manchester (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Dartmouth-Hitchcock Medical Center is seeking an organized office professional to review, schedule, and track referrals for services provided by clinicians. This role supports staff and patients by answering calls, greeting visitors, and guiding them through forms and processes.

The position emphasizes excellent communication, multitasking, attention to detail, and proficiency with standard computer systems.

Qualifications

• High school diploma or equivalent.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to interact effectively with providers, staff, patients and insurance plan representatives.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, assists with forms and use of technology, and helps with delays.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or to speak with clinical staff.
• Reviews schedules daily for accuracy and ensures appointments and ancillaries are properly coordinated.
• Completes follow-up tasks from the After Visit Summary (booking appointments, scheduling labs or external procedures).
• Receives incoming calls from providers, staff or external offices and processes requests, takes messages, schedules or transfers calls.
• Monitors and processes system messages and faxes to determine proper actions in a timely manner.
• Completes authorizations and pre-certifications for external and stat procedures; notifies insurance as needed.
• Reviews provider schedules at day end to identify follow-ups and handles no-show letters as per policy.
• Supports providers and staff in addressing patient questions/concerns and trains on communications.
• Monitors waiting room; addresses patient concerns and uses service recovery as needed.
• Manages multiple in-baskets by routing messages and completing tasks.
• Acts as liaison between primary care physicians and specialists outside DH.
• Monitors referral work queues and processes new referrals per procedures.
• Implements and monitors referral policies and improvement initiatives.
• Delivers mail and handles department mail distribution daily; performs routine checks.
• Performs other duties as required.

Skills

Communication skills

Attention to detail

Multitasking

Computer literacy

Insurance terminology

Education

High school diploma or equivalent

Job description

Dartmouth-Hitchcock Medical Center is seeking an organized office professional to review, schedule, and track referrals for services provided by clinicians. This role supports staff and patients by answering calls, greeting visitors, and guiding them through forms and processes.

The position emphasizes excellent communication, multitasking, attention to detail, and proficiency with standard computer systems.